Case study

Driving Patient Engagement and Care with Intelligent Call Tracking Solutions

Healthcare Case Study

Key Results Snapshot

Using SingleInterface, a leading diagnostics brand transformed fragmented call handling into a data-driven system, boosting engagement across all centers.

75K+
Customer calls
tracked
3M+
Direction requests
50M+
Unique views

Customer Overview

A leading diagnostic chain faced a critical challenge—patients were actively searching for their centers but struggling to find them. Without real-time call tracking, structured lead routing, or location-level visibility, many potential patients couldn’t connect with the right center. Outdated and inaccurate business listings added further friction, leading to missed inquiries and lost opportunities.

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